Terms and Conditions
In these terms and conditions the “customer” means the company, firm or person placing the order with Optifab International.
All products and services supplied or orders accepted are subject to these Terms and Conditions. No amendments to these Term and Conditions shall be binding unless they have been issued in writing and duly signed by an authorised company representative.
In the occurrence of conflict or inconsistency between the customer’s order and the following Terms and Conditions, these Terms and Conditions shall prevail unless agreed in writing and duly signed by an authorised company representative.
Optifab International reserves the right to amend the following terms and conditions without notice.
Quotations submitted to the customer will be valid for a period of 30 days from issue, unless otherwise stated in writing, and shall be subject to Currency Variation (if issued in a currency other than pounds sterling).
Product specifications and availability are subject to change without prior notice.
Optifab shall not be liable to the customer in damages or otherwise for any delay in the delivery of products or performance of services. All lead times are given in good faith based upon information available at the time. Optifab will use all reasonable endeavours to adhere to the customer’s delivery times.
Prices are quoted on an ex works delivery basis, unless otherwise specified. Optifab has the option to charge for the shipment to the customer’s delivery point, unless otherwise agreed.
Cable orders will be supplied to a length tolerance of plus or minus 10% (chargeable).
The customer must keep information provided by Optifab as confidential and not disclose to any third party without Optifab’s prior written consent, whether it be commercial, technical or pricing information.
Optifab prices may alter from time to time without notice to the customer.
Prices are quoted exclusive of Value Added Tax (VAT) which shall, if required by law, be added at the current rate and paid for by the customer, in accordance with the payment terms.
Optifab standard payment terms are 30 days end of month, unless agreed in writing.
All payments must be made in the currency billed on the original Invoice.
In the instance of overdue accounts Optifab urge all customers to get in contact if there is a problem in settling any Invoices. Customers who fail to inform Optifab will be placed on Credit Hold by the accounts department. Optifab allow a reasonable period of time for postal delay etc. if nothing is received and no contact is made the customer’s account will automatically go on delivery hold. Any affected outstanding orders will be notified to the order placer at this time.
If the account is still overdue, with no satisfactory explanation, Optifab will issue a final demand by fax or email, 14 days after.
In the event that a further 7 days pass and Optifab have still not received settlement or a satisfactory explanation, the issue will be passed to Optifab solicitors. At this point the customer credit limit will automatically be removed. The credit limit will only be reinstated when the debt is paid and Optifab are satisfied the situation is not likely to be repeated.
If the issue re-arises and Optifab solicitors are to be involved for a second time, the credit facilities will not be re-instated.
Please note that if a customer is on hold, new purchase orders will still be accepted. When the hold is removed from the account, the goods will be allocated or ordered for shipment as soon as possible. Please note that if a customer is on credit hold, Optifab will not accept payment for any new orders until the overdue amount is cleared.
The risk will pass to the customer when a shipment or part shipment has been delivered to the customer delivery point, or has been collected on behalf of the customer.
The customer shall be fully responsible for ensuring the safe storage and safe installation of the products. It is the customer’s responsibility to ensure that all instructions and warnings are passed to their employees and any third parties.
Nothing in these Terms & Conditions shall make Optifab International liable for any consequential, including any expense liability loss claim or proceeding whatsoever caused by or arising out of the late delivery, non-delivery, unsuitability or incompatibility of the product.
In the event of the goods being returned to Optifab, if the product and delivery have been carried out in accordance with the customer’s original instructions then Optifab reserve the right to levy a cancellation charge, even on standard products.
Non-standard, built to order and modified products are non-cancellable, non-returnable and non-refundable. This includes items not already on order with the factory or in Optifab stock and deemed non-standard by Optifab.
Optifab shall not in any event be liable to the Customer in damages or otherwise for any failure to deliver or delay delivery of orders, for events or actions beyond Optifab’s reasonable control, including but not limited to raw material/component shortages, machinery failure, strikes, industrial action, and acts of warfare or acts of God.
The headings used in these Terms and Conditions and in the order in which they are set out shall be ignored for the purpose of construction.
These terms and conditions shall be governed by and construed in accordance with English law.
Any queries made with regards to products received (damaged goods, short shipments etc.) or claims to return goods, need to be submitted in writing within 3 days of receipt of goods.
No products shall be accepted for return and no credit will be raised without Optifab’s prior written consent to the return.
For all refunds a credit note will be issue for the Invoice value of the goods (less the handling charge), unless agreed by the accounts department.
Legal title of the products shall only pass to the customer when all payments due from the customer have been received by Optifab in full.
Warranty does not cover any item, resulting from misuse, accident, negligence, ingress of matter, modification, incorrect fitment/installation, alteration to the product, tampering, unsuitable physical or operating environment beyond Product specifications. Warranty does not cover any claim resulting from vibration, irregular physical movement/stress, damage during/post installation, natural disaster, failure, or failure caused by an associated product for which Optifab is not responsible.
There is no warranty of uninterrupted or error-free operation. There is no warranty for loss or damage of data. There is no warranty for Product with removed or altered identification labels. Optifab is not responsible for returning products which are not covered by this warranty statement.